If you are waiting for a product to come in, please be patient.
Back orders could take any where from 2-8 weeks to fill. If you received
an e-mail telling you "we were out of stock on the item you ordered
and it will be in, in 2-4 weeks", this is usually true. However
sometimes, some of the items we order don't come in, so we have to
reorder it again. This is what's causes the delay. We're sorry about
this but we only carry officially licenced products, and it is out of
our control when the manufacturer is out of the item when we order it.
If you received an e-mail from us please be patient & be assured
that we are doing everything possible to get your order to you as soon
as it comes in. If at any time you don't want to wait, please don't get
mad at us, (believe us when we say, we're really trying to get the
product for you, we don't want to loose the sale). Just e-mail us and
write "please cancel order" and we will cancel your order and
credit your account.
For any reason you need to exchange or return something, you do not
need to e-mail us or call us. Just fill out the
and Returns Form.
For info about the web site or an order please check the
frequently asked questions page before e-mailing us.
BEFORE E-MAILING US OR CALLING US,
* CHECK YOUR INVOICE FOR ANY MESSAGES.
* CHECK YOUR E-MAIL JUNK
MAIL FOLDER FOR ANY MESSAGES.
Rock Star Headquarters
Seaside Heights, NJ 08751
OUR STORE WAS
DESTROYED IN THE SEASIDE BOARDWALK FIRE LAST NOVEMBER. WE HAVE MOVED TO
A NEW LOCATION BUT OUR INTERNET / PHONE LINES HAVE NOT BEEN INSTALLED
YET. THE CABLE COMPANY CAN'T USE THE OLD LINES AS THEY WE DESTROYED BY
HURRICANE SANDY THE PREVIOUS YEAR AND NEED TO BE REPLACED. WE ARE IN THE
PROCESS OF DOING THIS BUT FOR NOW PLEASE E-MAIL US FOR ANY