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If you are waiting for a product to come in, please be patient.
Back orders could take any where from 2-8 weeks to fill. If you received
an e-mail telling you "we were out of stock on the item you ordered
and it will be in, in 2-4 weeks", this is usually true. However
sometimes, some of the items we order don't come in, so we have to
reorder it again. This is what's causes the delay. We're sorry about
this but we only carry officially licenced products, and it is out of
our control when the manufacturer is out of the item when we order it.
If you received an e-mail from us please be patient & be assured
that we are doing everything possible to get your order to you as soon
as it comes in.
For any reason you need to exchange or return something, you do not
need to e-mail us or call us. Just fill out the
Exchanges
and Returns Form.
For info about the website or an order please check the
frequently asked questions pagebefore e-mailing us
As we are a store on the boardwalk in NJ our store is open from
April to October. During the off season we do fairs, festivals and trade
shows all around the country and we are not in the store, however we
still process the orders and answer e-mails from where ever we are. You
can only contact us in the off season by e-mail. Please include your
full name the order was made under, and the order # on your receipt. If
you want us to call you, include your phone # and the best time to call
you. Use the link below to e-mail us. Rock Star Headquarters 1924 Boardwalk,
Seaside Park, NJ, 08752 |